Welcome to OANA! By accessing our website and purchasing our products, you agree to be bound by the following terms and conditions, which govern your relationship with our brand.
Overview & Business Structure
This website is operated by SMAKD Foods. Throughout the site, the terms "we", "us" and "our" refer to OANA. By using this site, you agree to comply with all terms, conditions, policies, and notices stated here.
Governing Law
These Terms & Conditions and any separate agreements whereby we provide you products or services shall be governed by and construed strictly in accordance with the laws of the Province of Ontario and the federal laws of Canada.
Intellectual Property Protection
All content included on this website—including but not limited to text, brand names, character designs, logos, packaging graphics, product photography, and website layouts—is the exclusive property of SMAKD Foods and is protected by Canadian and international copyright and trademark laws. Any unauthorized reproduction or distribution is strictly prohibited.
Product Pricing and Modifications
Prices for our products are subject to change without notice. We reserve the right at any time to modify, update, or discontinue a product flavor, SKU, or service without prior notice.
Contact
If you have any questions or concerns about these terms, please contact us at hello@oanafoods.com.
Shipping & Delivery Policy
Welcome to OANA! We craft our popped lotus seeds to arrive fresh, crisp, and in perfect condition. Because we handle food items, please review our shipping guidelines, transit timelines, and liability terms carefully before placing an order.
1. Shipping Methods & Boundaries
We split our deliveries into two distinct streams depending on your location to ensure the fastest, safest delivery:
Greater Toronto Area (GTA) Local Courier: Delivered via our local courier partner. Available for select postal codes within our local Greater Toronto Area delivery boundary.
Rest of Canada: Shipped via Canada Post (Standard or Expedited parcel service).
Note: We currently only ship within Canada. We do not ship to P.O. Boxes via our GTA courier network.
Check Your Delivery Zone Before You Shop: Our local courier network has strict geographical limits. Please use our Delivery Checker on the cart page or homepage to enter your postal code and instantly see if your address qualifies for local GTA courier delivery or Canada Post shipping.
2. Processing & Transit Timelines
We work hard to fulfill your snack orders quickly, but please note that processing time is separate from transit time.
Order Processing: Orders are typically packed and processed within 1 to 3 business days.
GTA Courier Timeline: Once dispatched, local GTA courier orders are delivered same day or next-day, depending on the delivery window selected at checkout. You will receive a tracking link via SMS/Email to watch your delivery in real-time.
Canada Post Timeline: Regional and national orders follow standard Canada Post delivery windows (typically 2 to 7 business days depending on province).
Important Carrier Disclaimer: While we partner with reliable carriers, OANA is not responsible for unexpected delays caused by third-party delivery services, extreme weather, statutory holidays, or high-volume carrier seasons.
3. Delivery Responsibility & "Safe Drop" Protection
To protect our business and ensure you get your snacks safely, please ensure your delivery information is accurate.
Inaccurate Addresses: The customer is entirely responsible for providing the correct delivery address, buzzer code, or unit number. If a package is returned to us or left at an incorrect location due to a missing apartment number or typo, the order will not be refunded, and a re-shipping fee will apply to send a replacement.
Unattended Deliveries & Condos: Local Delivery providers (GTA) will attempt to leave the package in a secure area (concierge, front porch, mail room). If a secure area is unavailable or a condo cannot be accessed via buzzer, the courier will drop it in the safest possible location.
Risk of Loss: Once a carrier marks a package as "Delivered" (with photo proof or tracking confirmation), ownership and risk of loss pass entirely to the buyer. OANA is not liable for stolen packages ("porch piracy") or items damaged by weather elements after a successful drop.
4. Damaged, Defective, or Incorrect Orders
Because our popped lotus seeds is a food product, all sales are final. However, we want you to have an incredible experience. If your order arrives damaged during transit or contains a fulfillment error, we will make it right.
Our Strict 7-Day Claims Window: If your package arrives compromised, you must contact us within 7 business days of the carrier's logged delivery date.
To file a claim, email hello@oanafoods.com with:
- Your Order Number.
- A brief description of the issue.
- Clear photos of the unopened, damaged outer shipping box and the compromised product pouch.
Claims submitted without photographic proof or after the 7-day window cannot be processed for replacement or store credit.
Refund & Return Policy
Thank you for shopping at OANA! Because our snacks are food products, all sales are final.
To maintain the highest food safety and quality standards, we cannot accept returns or offer refunds for change of mind, taste preferences, or accidental duplicate orders once an order has been processed or shipped.
1. Exceptions for Transit Damage or Fulfillment Errors
While all sales are final, we want you to love your snacks. We will gladly issue a replacement or store credit if your order falls under one of the following two exceptions:
Damaged or Compromised Product: The outer shipping container or internal snack pouches were severely damaged or punctured during transit, compromising the safety or freshness of the food.
Fulfillment Error: We sent you the wrong flavor or an incorrect quantity from what was listed on your original invoice.
2. Our Strict 7-Day Claims Process
To protect our business against fraudulent claims, any request for a replacement or store credit must strictly adhere to the following framework:
Timeframe: You must email us within 7 calendar days of the carrier's logged delivery timestamp. Requests received after 7 days will be automatically declined.
Contact: Email hello@oanafoods.com with your order number in the subject line.
Evidence Requirement: You must attach clear, well-lit photographs showing:
- The unopened, damaged product pouches or incorrect items.
- The outer shipping box (including the shipping label).
Important Note: Please do not discard the shipping box or the product pouches until your claim has been fully reviewed and resolved by our team. We cannot process any replacements or credits without photographic evidence of the unopened product.
3. Refunds & Store Credit Processing
Once your photo evidence is reviewed and approved by our team:
- We will dispatch a replacement shipment of the original items ordered at no additional cost to you.
- If a specific item or flavor is out of stock, we will issue a digital store credit or a partial refund back to your original method of payment.
Please allow 3 to 5 business days for payment processors to reflect a refund on your banking statement.
4. Order Cancellations
Because our team packs orders quickly to meet transit timelines, orders cannot be cancelled, modified, or rerouted once they have been handed off to our local courier or Canada Post. If you notice a mistake in your order or shipping address, please contact us immediately at hello@oanafoods.com, and we will do our best to catch it before it leaves our facility.
Privacy Policy
Smakd Foods (OANA) — Last updated: June 2026
We collect your email address when you sign up for early access through our website. We use it to send you one email when OANA launches — and relevant updates after that if you stay opted in.
We don't sell your data, share it with third parties for marketing, or spam you.
Our website is hosted on Netlify, which stores form submissions on our behalf. Netlify's privacy policy is available at netlify.com/privacy.
You can ask us to delete your data at any time by emailing hello@oanafoods.com.
That's it. No hidden catches.
